Operations Chesapeake Hospitality

Operations

At Chesapeake Hospitality, successful operations focus on the following key elements:

Meeting and exceeding expectations: From our hands-on senior management down to the line-level associate, we focus on meeting and exceeding ownership's expectations.

Outstanding service: We strive to consistently exceed brand standards within disciplined cost controls.

Guest satisfaction: Satisfied guests become repeat guests, which ultimately enhances room rate and occupancy opportunities.

Associate satisfaction: We consistently exceed brand guest satisfaction scores by ensuring that our associates are carefully recruited, well trained and empowered, which results in lower staff turnover compared to the hotel industry. The combination of consistent service and empowered associates results in a greater number of satisfied guests.

Stewardship: We work hard to be good stewards of the brands with which we're affiliated in order to deliver on the brand promise and the bottom line. Our operating excellence has been recognized with top awards and rankings from numerous brands under the Hilton, Starwood and Intercontinental Hotel Group flags.

To schedule a presentation or request additional information on how your hotel or portfolio can benefit from our results-oriented management services, please call 301-474-3307 or e-mail Joe Smith, Executive Vice President at jsmith@chesapeakehospitality.com