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Operational Turn of Renovated Doubletree Hotel - Suburban Location

Chesapeake Hospitality tasked with turnaround of a severely under-managed asset - increased employee productivity and guest satisfaction to impact bottom-line results.

Keys 189

Built 1986

Event Space 22,500 sq. ft

Location Pittsburgh, PA

Operational Turn of Renovated Doubletree Hotel - Suburban Location
The Opportunity

The Opportunity

Newly renovated asset suffering poor operational performance.

The Strategy

  • Implement new staffing model from day one of takeover.
  • Completely restructure F&B offering and support for optimized performance.
  • Change the hotel's mix of business to increase overall revenue and reduce cost per reservation.
  • Provide focus and leadership to operations and sales teams while instilling Chesapeake's culture of excellence and accountability.

The Results

Change in market segment mix increased RGI +18%. Totally revised operational expense structure saved 31% while simultaneously improving guest service. Improved food & beverage performance increased bottom-line by 100%.

  • Case Studies - Chesapeake Hospitality

    RevPAR Index

    +1096bps

  • Case Studies - Chesapeake Hospitality

    Total Revenue Change

    +12.25%

  • Case Studies - Chesapeake Hospitality

    F&B Revenue Change

    +$754K

  • F&B Profit Change

    F&B Profit Change

    +$634K

  • Case Studies - Chesapeake Hospitality

    Gross Operating Profit (GOP)

    +398% to prior year