Operational Turn of Renovated Doubletree Hotel - Suburban Location
Chesapeake Hospitality tasked with turnaround of a severely under-managed asset - increased employee productivity and guest satisfaction to impact bottom-line results.
Keys 189
Built 1986
Event Space 22,500 sq. ft
Location Pittsburgh, PA
The Opportunity
Newly renovated asset suffering poor operational performance.
The Strategy
- Implement new staffing model from day one of takeover.
- Completely restructure F&B offering and support for optimized performance.
- Change the hotel's mix of business to increase overall revenue and reduce cost per reservation.
- Provide focus and leadership to operations and sales teams while instilling Chesapeake's culture of excellence and accountability.