This culture shift begins and ends with us. Our associates are required to undergo routine disinfection and illness prevention training. They must adhere to CDC-compliant health and safety protocols—social distancing, wearing masks and gloves—during their shifts. We'll lead the way as we approach this new normal together.

Chesapeake is rolling out advanced and enhanced cleaning technologies, including EvaClean electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces throughout the hotel. UV light technology for sanitizing guest keys and other non-singleuse items. We're invested in deploying the best technology available, and we'll continue to share our recommendations and best practices with our owners to inspire the highest levels of guest confidence.

This is most important. Our guests will see our staff disinfecting surfaces and keeping our hotels ultra clean. Countertop shields have been installed at front desk terminals, and stands containing disinfecting wipes are placed in key areas throughout our hotels. No-touch sanitizer dispensers will be available in the lobby and other public spaces, and single-use sanitizer packets will be available where applicable.

Our guests will feel safe with our updated touchless protocols. To minimize guest touchpoints, we are implementing paperless check-in/out and encouraging remote or self-check-in options. Stayover room cleaning will be provided upon request, and maintenance requests will be scheduled when the guest is not present in the room. Contactless room service will be delivered in high-quality disposable packaging.

Our guests will see and feel the changes we've made. Printed materials and brochure racks have been removed throughout the hotel, and self-service buffets, coffee, and beverage stations have been discontinued until further notice. High-traffic touchpoint areas will be frequently sanitized, and all plastic key cards will be disinfected after each use. Additionally, the hotel shuttle will be cleaned after each use.

New signage and floor decals have been installed in select areas of the hotel to encourage social distancing. Additional measures will include a reduced lobby, restaurant, and bar seating that meets mandated separation guidelines.